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How do I order?

When can I place an order?

Where and when can I collect my order?

How do I receive my order?

If I have missed the Friday 12H00 deadline, can I still receive an Organic Box order?

How and when do I pay?

When is the latest I can change or cancel my order?

I think something is missing from my order.

I am not happy with the quality of ...

Is all your produce organic?

What ingredients are inside your products?

Can you also deliver to other towns within Namibia, like Swakopmund?

 

How do I order?

Just start with choosing the products you’d like to get, follow the route to "Checkout", register as a customer (or login if you already have an account) and choose your payment option.

Please keep our weekly cycle in mind ... our farmers and producers need a bit of time to process your order!


When can I place an order?

Our weekly cycle is from Wednesday 10H00 to Friday 12H00. Choose to subscribe to our weekly newsletter to remain updated new products and tips.

All orders need to have been placed by Friday 12h00 and proof of payment emailed to us by 12H30 so that we can start processing and give our farmers enough time to prepare for the harvest of your orders, which will be delivered to you on the following Tuesday.


Where and when can I collect my order?

Due to the surreal times we are currently experiencing, we no longer have a collection option. Your order will be delivered to the address you provide as your shipping address.


How do I receive my order?

Your order will be delivered to the address you provide on the following Tuesday. Please remember to indicate in the comments section during the checkout process if you prefer your delivery scheduled for 11H00 - 14H00 or 14H00 - 18H00. We will do our best to accommodate! A delivery fee will automatically be added to your order. The fee differs for various areas, the Windhoek City delivery rate is N$50.00. We sucessfully courier orders nationwide. Please contact us to find out how you can receive your Organic Box order in another town. Delivery is normally overnight and your farm fresh produce will reach you on the Wednesday.


If I have missed the Friday 12H00 deadline, can I still receive an Organic Box order?

We live to serve, so feel free to contact us by no later than Friday 17H00 to find out if it is possible!


How and when do I pay?

You are kindly requested to effect payment and email your proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible after having placed it (by latest 12H30 on the Friday) so that we can allocate your payment accordingly and conclude your order. (Your Bank's auto-email does not always reach us)There is a ton of back of house admin that needs to be done as soon as the online shop closes as we have deadlines to meet with our farmers in order to ensure you receive your order.

You will receive an email with a provisional Organic Box invoice that will include our banking details if you have chosen the EFT payment option.

Please note:

  • For all EFT payments the "recipient's reference" must be your FULL NAME (First and Last). Please email proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Payment for orders is required before delivery.
  • We do not accept cash or credit/debit cards.


When is the latest I can change or cancel my order?

Orders can only be cancelled before 17H00 on Friday via an email sent to This email address is being protected from spambots. You need JavaScript enabled to view it. 


I think something is missing from my order.

Our Namibian farmers work around the clock and do their utmost best to provide everything that has been ordered but alas, Mother Nature is boss and time and again reminds us of her rank. Crops are lost due to the elements and unfortunately we will have to disappoint you. We will either replace it with a similar item of equal or more value or reimburse you in the form of a credit voucher code to use with your next order or via EFT. If it is due to human err, we will remedy it soonest! 


I am not happy with the quality of ...

While every attempt is made to list and sell only the best quality produce or product available, on a really busy day an inferior product can slip through the cracks. In order for us to issue you with a replacement or refund for a disappointing product, please do contact us send us a photograph of the product and let us know when you received it and what exactly is wrong with it.


Is all your produce organic?

A lot of our produce is certified organic or organic in conversion, but not all of it.

It is a long process to become a certified organic farmer. Certified organic suppliers / products will be acknowledged as such alongside the supplier name / product in the description in the online shop. If it is not stated, then it is not certified organic.

We do however take great care in trying to only list the best quality and healthiest products that are available. We support our local Namibian Farmers and Namibian Enterprises as far as possible. We encourage our suppliers to not make use of any synthetic fertilzers, pesticides or herbicides or use such ingredients in the processed products that are listed. 

Organic Box’s product offering is our attempt at offering you an easy and affordable means to access local and when not available locally imported products that are commonly regarded to form part of a healthy, natural lifestyle as opposed to an unhealthy, fast and convenience food-based one.

When placing your order, ensure that you are solely responsibility for such decision, and that you absolve Organic Box from any liability due to unforeseen or undesirable results or consequences that arise from your purchase, use and/or consumption of any of the products that you have purchased from our online store.

We particularly draw your attention to take into consideration any allergic reactions, possible effects of certain foodstuffs on the active ingredients of medication, sensitivities and intolerances, and specific nutritional requirements that you may have depending on your genetics, age, body type, metabolism, hormone balance to mention but a few.

When making a decision about your nutrition, health and wellbeing, it should be a well informed one preferably from a reputable medical and wellness professional who is licensed to advise and treat you.

Organic Box makes every effort to ensure that the information we provide is accurate and correct, we however make no representations or warranties, expressed or implied as to the accuracy or reliability on any information provided.


What ingredients are inside your products?

Click on the product that you are interested in to see a more detailed description and or list of ingredients.


Can you also deliver to other towns within Namibia, like Swakopmund?

We sucessfully courier orders nationwide. Please contact us to find out how you can receive your Organic Box order in another town. Delivery is normally overnight and your farm fresh produce will reach you on the Wednesday.